Refund Policy

Refunds and Returns
Our policy lasts 28 days. If 28 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 3 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@neutralobsession.com.

Exchanges (if applicable)
We will replace items if they are defective or damaged or if you need to exchange it for the same item, to do this you must send us an email at mail@neutralobsession.com and return your item.

To return your product, you should mail your product to:

Neutral Obsession
2 Low Newton Farm Cottages
Durham
United Kingdom
DH1 5SB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.