Refunds, Cancellations, Exchanges

Refunds, Cancellations, Exchanges


Our policy lasts 28 days. If 28 days have gone by since you received your order unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or exchange your item must be in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your item is received and inspected your refund will be processed, and a credit will be automatically applied to your credit/debit card or original method of payment within 7 working days.

Order Cancellations (if applicable)

If you have placed an order with us and have yet to receive it you can cancel your order at any time by contacting us. Once we have acknowledged your cancellation a credit will be automatically applied to your credit/debit card or original method of payment within 7 working days.

Exchanges (if applicable)

If you require an exchange please send us an email at mail@neutralobsession.com and return your item to us.

Please return items with a copy of your order invoice to the following address;
Neutral Obsession
2 Low Newton Farm Cottages
Durham
United Kingdom
DH1 5SB

You will be responsible for paying for your own shipping costs for returning your item, shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


If you have any questions please don't hesitate to Contact Us

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