Refunds or Exchanges

Our policy lasts 28 days. If 28 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund or exchange, your item must be in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your item is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 3 working days.

Exchanges (if applicable)
If you require an exchange please send us an email at mail@neutralobsession.com and return your item to us.

Please return items with a copy of your order invoice to the following address;

Neutral Obsession
2 Low Newton Farm Cottages
Durham
United Kingdom
DH1 5SB

You will be responsible for paying for your own shipping costs for returning your item, shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.